Waiting times at the WKZ
Waitingtime polyclinic uitklapper, klik om te openen
Would you like to know how soon your child can be admitted to the polyclinic? Check the polyclinic page to see if the waiting time is known. The waiting time is always an estimate and may therefore be longer or shorter than stated here.
Waiting time for operations uitklapper, klik om te openen
If your child needs surgery, you would like him or her to have it as soon as possible. For some operations, the waiting time is now longer than normal across the country. This is annoying, and unfortunately this is also the case at WKZ. Patients who need immediate care never have to wait and are always helped as soon as possible. But patients who qualify for difficult, specialised treatments unfortunately sometimes wait a very long time.
Waiting time for tests and treatments uitklapper, klik om te openen
If a waiting time is known for examinations or treatments, we always mention it on the website. For many examinations and treatments, unfortunately, we do not know the waiting time.
Waiting times for an examination or treatment (indication).
Why do some patients have to wait a long time? uitklapper, klik om te openen
Waiting times in hospitals occur because there are more patients than the hospital can treat. The speed with which patients are helped depends on the medical necessity of the treatment. In cases of emergency, there is no waiting time. However, some patients have been waiting for a long time; this can be due to several reasons:
- More and more people need care, partly because people in the Netherlands are getting older.
- For specialised care, sometimes only a few specialists are available throughout the Netherlands, which quickly leads to waiting lists.
- Before corona broke out in spring 2020, there were already waiting lists due to a shortage of care workers. The corona crisis has only increased the waiting lists. There are also still too few care workers.
We are very sorry that your child has to wait a long time for treatment. We are doing all we can to help your child and all our patients as best we can. We ask for your understanding for this difficult situation. Healthcare is and remains human work.
Contact your clinician uitklapper, klik om te openen
If you are worried or your child's symptoms are getting worse, you can always contact one of the practitioners in person. You can do this via the My UMC Utrecht patient portal.
Waiting list mediation uitklapper, klik om te openen
Did you know that you can use the waiting list mediation service to find out, together with your health insurer, where you can receive the care you need sooner? Health insurers offer this service free of charge. Here you will find an overview of all health insurers' care mediation services. The maximum acceptable waiting time jointly agreed by healthcare providers and healthcare insurers (the Treeknorm) for an appointment is 4 weeks. For treatment, the maximum acceptable waiting time is 7 weeks.